Frequently asked questions

Yes. We are Zepter International’s official sister company in Canada, and this is our website.

You may send us an e-mail at: info@zepterinternational.ca with your contact information.
Or you may contact us directly at  +1 647-748-1115

Our Canadian office is currently located at:
2255 Dundas St W, Unit 313
Mississauga, Ontario, L5K 1R6
Canada

An appointment is required. You must contact us directly by email or by phone to request an appointment. Due to Covid19 regulations, we are currently not accepting office visits.

You may contact us, during office hours, by phone: +1 647-748-1115
or You may contact us by email: info@zepterinternational.ca
We will try to get back to you within 1 business day.

No, unfortunately only customers residing in Canada can purchase items on this website. You must have a Canadian address to make an online purchase.

You would have to contact us directly, either by email or by phone, and a representative will assist you with your request.

Here are the instructions you need to follow in order to get your Bioptron repaired: 
1)  Pack your device well before shipping, in order to prevent damage in transit.
 2)  Include a short note inside the package with your contact information.  You might also want to mention any specific problems you've had with your unit.
3) No payment is needed at this time.  An authorized technician will contact you with an estimated repair charge once your device has been fully examined and diagnosed.
 4) Send package to:
 
Zepter International Canada Inc.
Attn: Repair Dept.
2255 Dundas St W, Unit 313
Mississauga, ON, L5K 1R6
Canada

Please click here to view our full return policy

BEFORE RETURNING ANY ITEMS, PLEASE FOLLOW THESE STEPS:
Send us an email containing the following:

• An explanation of the issue with the product.
• Pictures and videos of the issue
• Proof of original purchase (ex. Receipt/Invoice, sales contract, etc.)

Once our team receives this information and analyzes it, we will contact you within 3 business days to inform you of the next steps.

We use Canada Post as our official delivery service. Our shipping costs are determined by their system. Please be aware that delivering your items quickly and safely to you is our priority.

Usually, it takes seven business days, but it may depend on your delivery area.
We process all orders during regular business hours (M-F 9:00 AM - 5:00 PM Eastern Standard Time). We will do our best to ship your order in a timely manner; however, delays do occasionally occur beyond the control of Zepter International Canada Inc. Please note that items that are "available" may need to be ordered from the manufacturer, which may cause additional delays. 
You will receive the tracking number so you can follow up on your order on Canada Post’s website to be aware of the estimated delivery time.

We accept all forms of credit cards such as: Mastercard, Visa, and AMEX
We also have alternative payment options such as: PayBright. For I-Finance, and the Lay-away option please contact Company directly by Phone: +1 647 747 1115 or Email: info@zepterinternational.ca

To learn more about PayBright, please visit their website: www.paybright.com

The Club Live 100 membership is a FREE loyalty program that guarantees you amazing benefits on our online webshop. Some of these benefits include:

• Preferred Discount Prices on ALL items
• Club member only promotions
• Priority access to company news, sales, and new product launches.

No, the club membership is absolutely FREE! Sign up to Zepter Club Live 100 now.

If you are interested in becoming a Zepter Canada independent sales representative please contact us directly by email at: info@zepterinternational.ca

You may do so by signing up to our FREE Club Live 100 membership, which would also provide you with amazing benefits and discounts. Click here to sign up Club Live 100
 
Alternatively, you may sign up to our newsletter. Click here to sign up to our newsletter.